Some products have software, firmware, or drivers that can be updated. Be sure to install the latest updates for your product (if applicable).
Visit our Alto Professional community forums where you can ask online questions and exchange ideas and information with other customers:
When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.
Some questions can be resolved most quickly via telephone.
In order for us to provide you the best support possible, please provide a telephone
number where we can reach you during our business hours.
Your hardware serial number can be found printed on a sticker
on the rear or bottom of your product. It may begin with (21).
If you don't own the product yet, leave this blank.
Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.
USA & Canada
Hours: Mon - Fri 8:30AM - 6:30PM EST
Phone: +49 2102 - 740220-150
Hours: Mon - Thur 9:00AM-1:00PM and 2:00PM - 5:00PM CET
Friday 9:00AM - 3:00PM CET
Hours: Mon - Fri 9:00AM - 6:00PM BST
Phone: +5511 - 3222-6476
Hours: Mon - Fri 9:00AM - 6:00PM BRT