Tier 1 Helpdesk Technician (Cumberland, RI)

JOB TITLE: TIER I HELPDESK TECHNICIAN

DEPARTMENT: INFORMATION TECHNOLOGY

LOCATION: CUMBERLAND, RI

REPORTS TO: DIRECTOR OF INFORMATION TECHNOLOGY

 

OVERVIEW JOB FUNCTION

This is a Tier 1 help desk support position. Its role is to assist the IT department in meeting the organization’s IT needs. A majority of this person’s time will be spent responding to requests submitted to IT via emails, phone calls, and in-person walk up requests.

 

DIRECT RESPONSIBILITIES

  • First line of support for company employee IT matters
  • Projector support in conference rooms
  • Setup, inventory and maintenance of IT-related equipment
  • Onboarding and off boarding of employees and temp’s user accounts
  • Training staff with IT related equipment
  • Email spam monitoring and white/black listing threats
  • Ensure data integrity regarding our fixed asset inventories
  • Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing
  • Escalate complex problems to the system admins and or management

 

QUALIFICATIONS AND REQUIREMNTS

  • Organized, thorough, and has great attention to detail
  • Demonstrated working knowledge of hardware and networking basics
  • Able to install, configure, troubleshoot and support Windows clients
  • Intermediate-Advanced knowledge of the Microsoft Office 365 Suite
  • High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems
  • Effective oral, electronic and written communication with all levels of the organization
  • Ability to multi-task and can handle frequent interruptions
  • Can consistently follow protocol and instructions
  • Document process, procedures, and results
  • Fast and accurate keyboarding skills
  • Passionate, optimistic, and has internal inspiration to get things done
  • A+ and Network+ preferred but not required
  • Proficient in both Windows and Mac OS environments

 

BEHAVIORAL EXPECTATIONS

  • End-User Service- demonstrate the ability to respond with a high degree of urgency to the needs and requests of others
  • Good attendance and punctuality
  • Maintain constructive relationships and demonstrate respect for everyone contacted
  • Accurately provide and receive information in oral and written communications
  • Consistently provide ideas, opinions, in a professional way
  • Actively listen to others and demonstrate understanding of other points of view
  • Take the initiative to identify and act on problems and lead by example

 

PHYSICAL ACTIVITIES AND REQUIREMENTS

Constantly operates a computer and other office productivity machinery, such as copiers and fax machines using tools such as screwdrivers. Ability to maintain computers in the office including under desks and in the server closet. Ability to sit for long periods of time.

 

MACHINES AND EQUIPMENT USED

Computers (keyboard & mouse), copiers, fax machines, screwdrivers, and floppy disks

 


Send resume and cover letter to kmello@inmusicbrands.com and cc hr@numark.com